Return Policy

At Luxdiive, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return within our 30-day return period from the date your order is delivered.

30-Day Returns

Our 30-day return period begins from the date your order is delivered to you. This window allows you ample time to inspect your purchase and determine whether it meets your expectations.

Return Eligibility

To qualify for a return, your item must be:

• Unused and unworn
• In its original condition
• Returned with the original packaging
• Free from stains, odours or damage
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of wear or use
• Products damaged after delivery
• Items returned without original packaging
• Gift cards or promotional items

How to Start a Return

To request a return, please contact our customer support team with your order number and reason for the return.

Once your request has been approved, you will receive detailed return instructions.

Please do not send items back before receiving confirmation from our support team.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method.

Depending on your payment provider, refunds may take several business days to appear in your account.

Exchanges

If you received the wrong size or a defective item, we will gladly assist you with an exchange, subject to product availability.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact our customer support team.

We're always happy to help.